Privacy Policy

The personal information you provide in the course of using PharmaDeal E-Platforms will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms.

Your Details

• You will need to register with PharmaDeal E-Platforms to use any Services. To register, you must be at least 21 years of age and you must provide true, accurate, complete and current information (including name, email address, credit/debit card details, mobile telephone number and other details) as requested during the account creation process. If you are under the legal age of majority, you may not register.
• If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person's prescription you confirm that you have their authority to do so. You will provide us with any details that we may require confirming that you have such authority.
• By registering yourself on PharmaDeal, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the "My Account" area of PharmaDeal E-Platforms. You authorise us to use any information provided to us to verify your information (including any updated information), to obtain an initial credit authorisation from your credit card issuer at the time of registration, at Company's sole discretion. Your application for registration is dependent on acceptance of the same by Company, in its sole discretion.
• You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that your user name and password is kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
• The Company reserves the right to refuse access to PharmaDeal E-Platforms, terminate accounts, remove or edit content, or cancel/reject orders, at Company's sole discretion. If the Company cancels an order, it will be without charge to you.

Orders

• When you place an order for Products, we collect certain personal and transactional information (e.g. name, address, email address). For details on how we use this information, please read our Privacy Policy.
• We accept orders for Products subject to availability. Please note additional special conditions apply for POM. If for any reason the Products you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either: (i) offer you an alternative Product of equivalent quality and price if this is possible; or ii. cancel the Product from your order and give you a full refund in respect of that Product.
• If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we are unable to supply.
• By ordering Products, you agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order.
• We reserve the right to refuse service, terminate your account or cancel orders, at our sole discretion.

Payments

• You may pay for the Products which you order online using PharmaDeal E-Platforms by supplying your credit/debit card details to our third party payment provider OR by paying cash on delivery. You may also use combination payment with multiple options of cash, card payment, "PharmaDeal Secure",rewards points or approved gift vouchers as provided in PharmaDeal E-Platforms checkout process.
• If you make a payment for Products ordered using PharmaDeal E-Platforms, the details you are asked to submit will be provided directly to our third party payment provider via a secured connection ("Payment Gateway").
• We reserve the right to cancel your transaction processing account at any time for any reason, at which time we will return the payment amount entered in the Payment Gateway, in an appropriate and reasonable timeframe.
• We reserve the right to refuse processing Services to you at any time for any reason. You also maintain the ability to discontinue use of the Payment Gateway at any time for any reason. Active recurring payments must be deleted before use of Services is discontinued. It is your responsibility to terminate any and all recurring payments on your account before relocating or moving, otherwise charges will continue to be assessed to your billing account during the period designated for recurring payments to take place.
• If you believe a transaction was made improperly, we in our sole discretion may void, issue a credit, or rescind any transaction made through the Payment Gateway prior to remittance of such payment to your payee. Payment disputes arising after payment has been settled to your payee are between you and payee alone. We may act as an intermediary if our actions can reasonably and efficiently handle said problem.

Delivery

• PharmaDeal E-Platforms can only be used for the delivery of Products in the India.
• When we accept an order, we aim to deliver your Product consignment within 3 working days of the date of order or at some other delivery date indicated at the time of order confirmation. Delivery dates are indicative only. We are not liable for any delay in delivery due to unforeseen reasons including but not limited to product unavailability, transport delays, natural calamities or any other reason beyond our reasonable control.
• Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of Products purchased passes to you when payment is received by us in full and the product is delivered to you / authorized person. You will be asked to sign for acceptance of the Products which will confirm that the Products are correct and have been received in good condition.
• If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address. We will contact you to arrange an alternative delivery time.
• While we aim to ship all Products in your order together, this may not always be possible due to Product characteristics or availability.
• Please note that all deliveries will be shipped with an invoice setting out the price.
• Free shipping applies for all orders above 69 AED. There is a charge of AED 10 for orders below 69 AED. These charges are subject to change without prior notice and you should the Company encourages you to check PharmaDeal E-Platforms regularly for any amendments to these Terms and such charges. Shipping charges will be calculated at the time of checkout online. Any deliveries to be made in a stipulated period of time or date may attract additional charges determined by PharmaDeal E-platforms and the same will be specified on the order value before placing an order.